Parking Upgrade FAQ
GW is in the process of implementing a new modernized automated parking system university wide. During the transition assigned and occasional parkers who utilize a specific garage will receive advanced notification about the change. During the transition – parking will accept current validation tickets (e.g. QR codes or stamps). Additional staff will be at the garage to assist customers. Once the upgrade has been completed and the garage transitioned to the new system, the old stamp and QR code vouchers will no longer be accepted at that garage.
Rather than stamps or QR codes, Parking Services will issue validation tickets also known as “chaser tickets”. Chaser tickets will be issued to Departments upon request by completing the attached form. Departments can then hand out chaser tickets to provide validated parking. Upon exiting the garage, customer will first scan their parking ticket and then scan their chaser ticket to receive the validation discount. Chaser tickets each have a unique ID number and can only be used once by a customer.
Once all GW garages are upgraded to the new system (Spring 2020), validations will be made via a new self-service web-based validation process, thereby eliminating the need for pre-ordering chaser tickets. All users will be trained on this system in advance of the implementation.
We believe this upgrade will provide enhanced reliability and an overall better experience for parkers once implemented. Thank you for your patience and cooperation during this transition. Please call GW Parking Services at 202-994-6408 or email [email protected] for more information or see the attached FAQs and/or attached Parking Voucher Request Form.
Parking System Transition FAQ
What is happening and when?
GW is upgrading the garage access and payment systems. The garages are being outfitted with new entry and exit gates, along with ticket dispensers and payment systems. The garages are being upgraded to allow visitors to pay at machines located in elevator lobbies, as well as the exit lanes. In addition, a state-of-the-art communications system is being installed to provide parkers 24/7 customer assistance. We expect work in the garage to be complete by Spring 2020. Additional parking staff will be available in the garages during the installation.
What is different for GW Monthly permit holders and GWorld Debit users?
What is different for Visitor parkers?
Where and how do guests and visitors pay for their parking?
How do I validate parking?
What if I have existing QR-code voucher(s) remaining from the previous system?
What if I need assistance while in the facility?
What if I have additional questions?