Fleet FAQs

How do I sign up to be an authorized driver?

Refer to the website https://risk.gwu.edu/auto-rental-guidelines

What happens if I get into an accident?

Call the police and file a report.

Fill out an accident form for risk management.

Email the Transportation department at [email protected]

How far can I travel?

You can travel within the DMV area. 

All out of town and overnights must be approved beforehand.

Who to contact in an emergency?

In case of an emergency, please contact the Transportation Department or the Fleet Supervisor.

Visit our about page for the contact details.

Who can rent a vehicle?

Faculty and staff of the university can rent vehicles.

How do we get fuel?

All vehicles come with a gas card through which you can refuel.

How to report damage to the vehicle?

Report the damage to the Fleet Department by emailing them at [email protected]

What happens if I am late?

If you are unable to return the vehicle on time, you will be charged a late fee.

Late Fee: $20 for every 30 minutes.

Can I request an extension?

Yes you can request an extension by emailing [email protected]

Please Note: Your reservation duration is extended only if it is approved. If it is not approved, you have to return the vehicle on time or you will be charged a late fee.

How can I change my reservation?

Visit the Fleet Commander website and modify the reservation. Only after approval will your reservation be modified. 

If it is a last minute request, email the Fleet Department at [email protected].

Whom to contact in case of breakdown?

Call for maintenance.

Check the vehicle binder in the car.

What if I have to pay a toll?

If you have to pay toll, it'll be charged to your department account.

What if I get a ticket?

If you get a ticket, it'll be charged to your department account.

Where do I pick the vehicle from?

You can pick the vehicle from Shenkman Hall Parking Garage located on G Street.